If you're thinking about a career in retail, there are a few essential skills that you will need to get a good job. These skills include customer care, flexibility, communication, and attention to detail. You may also need to complete a computerized training and assessment. After you have completed the training you can apply to store that are hiring. You will typically need a high-school diploma or GED to apply for these jobs.
Customer service skills
You need to have a variety of customer service skills in order to work in retail. Customer service representatives must be able listen to customers and communicate clearly. They should also be able solve problems. You must have a solid understanding of technology. Highly valued reps will be able to use online tools to resolve customer problems.
Attention to detail
Attention to detail is a key skill that many retailers value in their employees. Not only must clothing lines be in perfect order, but employees must also be detail-oriented and work well in teams. Attention to detail-focused employees are a team player who can assume leadership roles and train others. This trait will make you stand out among the rest in interviews and help you stand apart from your competition.
Flexibility
More people are embracing the idea of flexible work, and in the retail industry, the concept is becoming a staple of modern working life. ManpowerGroup Solutions' survey found that over half of retail employees believe that flexibility at work is the main factor in deciding whether or not to stay with a company. This contrasts with other industries where compensation is the most important motivator.
Communication skills
In retail, good communication skills are essential for many positions. In order to share tasks with their colleagues and get updates, employees must communicate well. Customers' needs will also need to be understood by employees.
Finance and marketing skills
Retail jobs require a variety of skills. Communication is a key skill in retail. You will need to be able to explain products to customers, answer questions politely, and resolve customer complaints with respect. You will also be required to interact with customers over the phone and with colleagues from different stores.
Ability to multitask
Multitasking is a skill that can be beneficial, but also a problem. Multitasking can sometimes lead to mistakes which can have a negative impact on a person's productivity or even their overall health. It's especially dangerous if they try to multitask while walking.
Potential for career advancement
Retail offers many career opportunities. Sales associates can expect to earn $22,000 annually as a median salary. These employees assist customers with their needs, help prevent loss, manage cash registers, keep the stores clean, and greet customers. In addition, retail professionals may become managers of other stores or go on to other corporate environments.